Requirements for a customer service representative vary depending on the particular industry, but generally speaking, a customer service representative needs to have good communication and interpersonal skills.
Additionally, they should be able to handle stress well, have a strong work ethic, and be able to multitask. How do you become a Customer Service Representative?. Most customer service representatives are employed in call centers, but you can also work in retail settings and for Internet-based businesses. If you are looking for the job description format you can search via online sources.
You need strong communication skills in order to be a good customer service representative, such as being able to listen effectively, ask pertinent questions, and clearly explain things in terms that the other person can understand.
It also helps if you can work well under pressure, since many of your customers may be upset or even angry when they get a bad experience from you at work or speak with you on the phone
You should also be willing to take direction because most customer service representatives don't get to make all the decisions about the customer's experience, and your job is to act as their advocate.
You should be capable of multitasking in order to handle multiple phone calls from customers at once. This can often require that you work in more than one location, such as answering phones while directing walk-in traffic.