A messenger bot is basically a program that utilizes artificial intelligence (AI) to chat with users on Messenger Chat. In short, these bot-things know what is being asked and can then form an appropriate response in an extremely human manner. As you'll see, such automated bots can have the power to completely revolutionize the face of sales, customer support, and online marketing as we know it, and for everyone. So, what are these things that really make a Facebook Messenger Bot so special?
Well, first of all, one of the most amazing things about such automated bots is the way in which it interacts with the real people of Messenger Chat. What this means for the customer service representatives of Messenger Bot is simple automated bots do not respond or try to fill in the blanks on questions that may arise. Instead, the automated bots intelligently and dispassionately help the customer service representative give proper feedback and guidance on the specific query.
To illustrate this, even more, consider the fact that the Messenger Bot was built using the technology of the augmented reality system known as the hologram technology. As you know, holograms are 3D images (or otherwise perceived to be) projected in front of your eyes. This technology was used to create a "busy" space at the Paris Fashion Week last year that featured many different brands, all competing to be the most beautiful, most luxurious, and, of course, the one with the best price. In this particular exhibition, however, there were Messenger Bots from Facebook, Yahoo, and Google, all battling for the attention of the general public. As you might imagine, this caused quite a bit of chatter on the internet.
This is just one example of how Facebook Messenger Bot works, and how conversational marketing will work even much further in the future. The Messenger Bot still uses the concept of having a live chat system and allows the users to answer questions, interact, and request information from the bot. The difference however is that the user does not have to wait for the bot to reply because it actually replies to its own queries the moment the user speaks the inquiry or request. As the years go by, more advanced artificial intelligence and the addition of artificial intelligence will help the bot improve its response time. Right now, it can usually respond in about 5 seconds.
To take another example, let's say that you are in need of book appointments. You type in "Book appointments" into the chatbox of your Messenger Bot and it finds the best match based on your location and language preferences and saves you the task of trying to find an offline bookmaker. It also suggests other suitable options based on your previous search criteria and even offers you the chance to cancel or change your mind. In comparison to the traditional methods of call center automation, Messenger Bot is way ahead in terms of customer care and saves time for agents themselves.
Aside from the convenience, it provides for customers and agents alike, Messenger Bot also enables agents to use their real talents and make more profit through the combination of technology and automation. Unlike other online marketing email click-through rates, Messenger Bot uses a different approach to getting clients to opt-in to your subscriber list. Instead of getting a list of email addresses, Messenger Bot asks for permission to search for specific items that the customer might be interested in. For example, if the customer searches for a doctor in his city, the bot searches in his local directory and serves the customer a list of doctors within the city and states that are nearby. This not only cuts down on the number of email messages you need to send to gather data for a mailing list but also makes the job of finding a suitable patient easier.
The ability of chat bots to understand human speech and mimic it has already made it very popular among marketers who use it in conjunction with other automated tools. The ease at which Messenger Bot can discern between different types of conversations also makes it a good addition to the list of chat bots that can be used for SMS marketing. Messenger Bot allows a user to send different types of messages based on the input provided by the user, so whether a message is directed to a physical location or across the net, the bot will always understand the context of the message. Because of this, the ability of Messenger Bot to conduct Conversational Ads also increases in value as people begin to realize that with a mere click of the button, a new product can be introduced into the market. In addition to these benefits to marketers and businesses, Messenger Bot is also a great tool for parents who want to give their children a voice on the Internet.
These chatbot innovations have resulted in increased productivity, decreased costs, and increased customer service for many businesses around the globe. With all of these advantages, it is only natural that companies have started to explore the possibility of using automated messaging solutions in their business operations. Even though Messenger Bot was released over two years ago, it continues to gain more popularity with each day as more users come to appreciate its capabilities and the overall benefits it brings to any business. If your business hasn't yet discovered the power of messenger chat Bots, it is high time you took advantage of this powerful solution.